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Unbeatable shipping and handling service from the UK’s premier online smoking shop – stillsmoking.co.uk.

Spend over £75 - Get Royal Mail Recorded Delivery FREE! (within UK only)

Shipping Information

Here at the Still Smoking we take great care to ensure that your order reaches you promptly and in excellent condition. All packages are discreetly packaged for your peace of mind.

Orders placed before 4:20pm GMT (Monday-Friday) are despatched from our warehouse the same day, subject to stock availability and any security checks. Orders placed after 4:20pm GMT during the week or at weekends are processed and despatched the following working day.

United Kingdom

	UK Royal Mail First Class Delivery
	This service usually arrives the day after it is shipped, but may sometimes take longer. There is no compensation available for lost packages and the maximum order value that can be sent via First Class is £25.00. Weight Cost 100g £1.34 250g £1.85 500g £2.16 750g £2.55 1000g £2.90 2000g £4.19

	UK Royal Mail First Class Recorded Signed For Delivery
	This service usually arrives the day after it is shipped, but may sometimes take longer. Recorded delivery is shipped along with standard first class mail, however, it requires a signature upon arrival. Recorded deliveries can also be tracked to a certain extent through the royal mail website at www.RoyalMail.com. Compensation is available for lost packages from the Royal Mail for up to £28.00 Weight Cost 60g £2.36 100g £2.36 250g £2.76 500g £3.28 750g £3.82 1000g £4.51 1250g £5.70 1500g £6.50 1750g £7.25 2000g £8.05 2900g £9.90

	UK Special Delivery - Next Working Day by 1pm*
	UK Mainland Special Delivery is the quickest and most reliable service offered by Royal Mail. Packages shipped via Special Delivery will arrive the next day before 1pm, or your shipping money back. We've never heard of a case of a Special Delivery package going missing, and have been told that in such an event the offending postman is fired on the spot! Compensation is available from the Royal Mail for up to £250 with options to increase cover to £1000 if required. Full tracking is available through the Royal Mail website http://www.RoyalMail.com. Weight Cost 100g £5.97 500g £6.40 1000g £7.89 2000g £10.04 10000g £24.74

	UK Special Delivery - Next Working Day by 9am*
	UK Mainland Special Delivery is the quickest and most reliable service offered by Royal Mail. Packages shipped via Special Delivery will arrive the next day before 9am, or your shipping money back. We've never heard of a case of a Special Delivery package going missing, and have been told that in such an event the offending postman is fired on the spot! Compensation is available from the Royal Mail for up to £250 with options to increase cover to £1000 if required. Full tracking is available through the Royal Mail website http://www.RoyalMail.com. Weight Cost 100g £12.50 500g £14.50 1000g £16.50 2000g £20.50

	UK Inter Link - Next Working Day by 5pm*
	Inter Link is a UK only service, excluding Ireland, the Scottish Highlands and certain isles off mainland Britain. Inter Link packages arrive by 5pm and require the customer to sign for it upon arrival. Delivery will be attempted TWICE in an event of absence, and a failure of delivery card will be posted through the door both times. If a package is not delivered or collected, it will be sent back to us. Inter Link charges us for undelivered packages to be returned back to our address. This charge is normally around £5 - £6, and must be passed on to the customer. The advantage of using Inter Link is that extremely heavy packages can be shipped at a very low rate. Anything from 1kg to 16kg is charged at £6.50. Tracking is available from the Inter Link website at www.interlinkexpress.com. *IMPORTANT* - MAKE SURE YOU PERSONALLY ARE AVAILABLE TO SIGN FOR THE PACKAGE! Inter Link will NOT deliver packages to ANYONE other than the person who ordered the goods. Weight Cost 1000g £4.50 10000g £5.50 15000g £7.50 50000g £12.50

Overseas

	Royal Mail Standard International Mail
	International Standard Mail is used to send small packages overseas. There is no tracking facility available, and no compensation for lost packages. We are told that packages take around a week to arrive at their destination, however packages have been known to take as long as two months in extreme cases. For these reasons, we will only ship orders under £20 using this method. North America Weight Cost 100g £1.38 200g £2.34 300g £3.29 400g £4.19 500g £5.09 600g £6.05 700g £6.15 800g £7.00 900g £7.80 1000g £8.64 1100g £9.49 1200g £10.34 1300g £11.13 1400g £11.93 1500g £12.78 1600g £13.57 1700g £14.42 1800g £15.27 1900g £16.12 2000g £16.96 Europe Weight Cost 100g £1.80 200g £2.28 300g £2.82 400g £3.36 500g £3.84 600g £3.87 700g £4.38 800g £4.74 900g £5.00 1000g £5.28 1100g £5.64 1200g £6.06 1300g £6.54 1400g £6.96 1500g £7.44 1600g £7.86 1700g £8.28 1800g £8.70 1900g £9.18 2000g £10.02 Rest of the world Weight Cost 100g £1.38 200g £2.34 300g £3.29 400g £4.19 500g £5.09 600g £6.05 700g £6.15 800g £7.00 900g £7.80 1000g £8.64 1100g £9.49 1200g £10.34 1300g £11.13 1400g £11.93 1500g £12.78 1600g £13.57 1700g £14.42 1800g £15.27 1900g £16.12 2000g £16.96

Not at home during the day?

No problem. Your billing address should be the address your card is registered to. However, you can have your parcel delivered to an alternative address. Just fill in the desired address in the Delivery Address section.

Tracking your order

Your unique tracking number will be emailed to you when we despatch your order. Alternatively you can call our Customer Services Department on 0845 5280451.

Please be aware that stillsmoking.co.uk cannot be held responsible for orders delayed by incorrect address information supplied during the checkout process.